ServiceNow Whitepapers
For most companies it is a race against time to patch critical vulnerabilities and avoid a data breach. Based on the findings of Today’s State of Vulnerability Response: Patch Work Demands Attention, sponsored by ServiceNow, the inability to patch in a timely manner is due to broken patch management processes. Specifically, many companies are relying upon manual processes and have difficulty in prioritising the vulnerabilities that need patching.
Ponemon Institute surveyed almost 3,000 IT security professionals in Australia/New Zealand, France, Germany, Japan, Netherlands, Singapore, United Kingdom and the United States to understand how organisations are responding to vulnerabilities and preventing hackers from exploiting attack vectors. In this report, we present the Australia and New Zealand findings.
How would you rate your organisation's ability to respond to security threats and vulnerabilities? Use this short checklist to evaluate how the right security operations solution could support your enterprise.
The Tenable and ServiceNow integrated solution gives your security team a single response platform for complete visibility and control in assessing and responding to security incidents and vulnerabilities.
This case study covers how ServiceNow Security Operations bridges the gap between Security and IT.
The New Agenda for Transformative Leadership: Reimagine Business for Machine Learning
Security incident identification and remediation are daunting challenges for security teams. Manual processes, multiple cross-team hand-offs, and the proliferation of security tools hinder a team’s ability to quickly assess and remediate vulnerabilities and attacks.
When it comes to delivering IT services, think about how you would rate your organisation on its speed, consistency, and accuracy. Would it earn stellar marks or is there room for improvement?
Read on for guidance - including action plans, best practices, and success metrics - on how to increase IT efficiency, lower costs, and deliver great business value.
Turn your service desk into a business function you and your company can be proud of – one that delights your customers with superior support, delivers a predictable user experience, and provides the agility to help you get ahead of the needs of your business.
Informed by extensive EMA research and two compelling deployment narratives, this report examines what EMA calls “next-generation ITSM” and its contributions toward optimising changing IT and business requirements. We will also contrast these advances with the risks of staying with legacy ITSM models and then evaluate and itemise the risks of “doing nothing” and allowing legacy ITSM to persist.
Every day seems like a battle—email, phone calls, unresolved issues, management asking for reports, users losing patience. There’s not enough time to implement the processes that will help you get ahead. You’re operating in chaos, without an efficient way to manage your work, your data, or your team.
It’s time to move into the modern world of IT—not to mention save your sanity. Let us help you modernise your help desk by following a proven process.