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Features about Idea

  • CRM backups or audit trails? Yes, please

    Like nearly any transactional system, usable CRM data backups are tricky because the data is always changing and dependent on coherency across several tables. Ideally, you'd fully quiesce the system and do a full backup every day, or enable the online backup. But with modern cloud systems and 7x24 customer access (via portals or mobile apps), you can't take the system down, and cloud vendors like SFDC don't provide a full backup more often than once a week. The situation with audit trails is different: they may reliably capture all the changes, but you may only be allowed to track a limited number of fields (the default in SFDC is 20 per object).

    David Taber | 30 Jul | Read more

  • A security awareness success story

    The problem with Security Awareness programs is that it is hard to prove their successes. As with all security countermeasures, success is usually that nothing happens. Ideally, success also means that there is a report of the attempted attack, however that is rarely the case. With technical countermeasures however, logs are usually maintained that allow people to point to all of the prevented attacks.

    Ira Winkler, Samantha Manke | 26 Jun | Read more

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